The Selection Lab

Challenge

Handhaven Support is an organisation that recruits, seconds and trains enforcers. For their in-house training, they hire people who, after a successful exam, can start working as enforcers. However, many of these candidates have to retake this exam several times, which incurs a lot of costs.

Solution

Thereupon, Handhaven Support decided to improve the candidate selection process beforehand. In collaboration with The Selection Lab, they developed a job profile and used the assessment process to look for candidates who were a better fit.

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Core Outcome #1

The pass rate after the 1st exam rose from 40% to 90%

Core Outcome #2

Saving training costs of 83%

Core Outcome #3

"We are very satisfied. During job interviews, we can go into depth about candidates' personalities and we now better recognise who is suitable for the training and thus the position of Enforcement Officer."

Moa den Outer